+371 20 400 230   eveikals@nsking.eu

Courier service

  • From 2 to 7 business days after the placement of the order and processing of payment. The courier will contact the phone number used to place the order, or you will receive an SMS with information on the approximate delivery time.
  • Delivery time: 8:00 - 20:00 from Monday to Saturday.

Omniva parcel terminals

Omniva – outdoor mail order terminals and their locations may be found here>>>

  • Delivery time: from 2 to 7 business days after the placement of the order and processing of payment. The courier will contact the phone number used to place the order, or you will receive an SMS with information about which terminal your item has been sent to.
  • You must pick up the package from the machine within 7 calendar days from the date of delivery.

Delivery to an NS KING store

Please choose the option that you would like to pick the items up at the store and choose the most convenient NS KING location for you.

  • Cost of shipping: FREE.
  • Delivery time: from 2 to 7 business days after the placement of the order and processing of payment. The store will contact the phone number used to place the order regarding collection.
  • The order may be picked up during the working hours of the chosen NS KING store. Working hours for our stores may be found here >>>
  • The package must be picked up from the store within 7 calendar days from the date of delivery.
  • The package may only be collected by the person who placed the order or an authorized person, who can be specified when ordering. Upon receipt of the goods you need to show a valid document: passport, identity card or driving license.

Order tracking

You can always track the status of your order in the My Orders section.
As soon as your order will be completed and shipped from our warehouse, you will receive e-mail that the goods are on their way.

Damage and / or fails

Each parcel that is sent from our warehouse is carefully inspected.

If you received a damaged package, please:

  • Call us on +371 20400230 (working days 8:30 AM - 4.30 PM)
  • Write to mail: eveikals@nsking.eu

Minor damage to the packaging is normal, but if the damage is significant, we ask the customer to follow the instructions below:

  • If the package is seriously damaged, please open the package and check the condition of the order in the presence of the courier. If everything is satisfactory with the order, take the parcel and sign for it, but please leave a record of the damage to the packaging either on the receipt or a different document.
  • If the item is damaged you have the right to refuse the goods. Please make a note of the detection of the defect in the presence of the courier and contact us immediately.

When you contact our Customer Service, please state your order number, name, surname and parcel number (all this information is sent to you via e-mail when the item is dispatched from the warehouse, it can also be found printed on the parcel itself).

We will do everything possible to return the purchase amount as soon as we receive the item back.

General information on returning your order can be found here >>